#collaboration-panel{margin-top:28px;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:18px 22px}#collaboration-panel>summary{cursor:pointer;font-weight:700;color:var(--brand)}.collaboration-body{padding-top:16px}.help-heading{display:flex;gap:20px;align-items:center;justify-content:space-between}.help-heading h2{font-size:1.2rem;margin:0}.help-options{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;align-items:end;margin:16px 0}.help-options label{font-size:.8rem}.help-options select{margin-top:5px;font-size:.85rem}#conversation-form{margin-top:24px;padding-top:22px;border-top:1px solid var(--line)}#conversation-form>textarea{margin-top:8px}.conversation-record{margin:24px 0;padding-bottom:22px;border-bottom:1px solid var(--line)}.conversation-question{margin-left:12%;background:var(--soft);border-radius:10px;padding:14px 18px}.conversation-question p,.conversation-answer p{margin:8px 0;max-width:75ch}.conversation-answer{margin-right:5%;padding:18px 0 0}.conversation-answer>small{display:block;margin:5px 0;color:var(--muted)}.answer-confidence{font-size:.85rem;color:var(--brand)}.answer-confidence b{font-variant-numeric:tabular-nums}.answer-uncertainty{background:var(--warn-bg);color:var(--warning);padding:10px 12px;border-radius:6px;font-size:.9rem}.sop-reader{margin-top:28px;border-top:1px solid var(--line);padding-top:20px}.sop-reader h2{font-size:1.2rem;margin:0}.sop-original{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.85;max-width:75ch}.sop-reader img{max-height:400px;max-width:100%;object-fit:contain}.sop-reader .help-options{grid-template-columns:1fr 2fr auto}.sop-reader #sop-content{margin-top:20px}#conversation-status,#sop-status{font-size:.85rem;color:var(--muted)}.conversation-empty{padding:14px 0}#older-conversation{font-size:.82rem;margin-top:12px}@media(max-width:760px){#collaboration-panel{padding:16px 14px}.help-options,.sop-reader .help-options{grid-template-columns:1fr;gap:12px}.help-heading{align-items:flex-start;gap:12px}.help-heading button{font-size:.8rem}.conversation-question{margin-left:5%;padding:12px}.conversation-answer{margin-right:0}#send-question{width:100%}.collaboration-body h2{font-size:1.1rem}.sop-reader .help-options button{width:100%}}
.sop-original{white-space:normal}.sop-original p{white-space:pre-wrap;margin:10px 0}.sop-original .sop-position{margin:18px 0 5px}.continuation-notice{padding:12px 16px;background:var(--soft);border-radius:8px;font-size:.9rem}.continuation-notice button{margin-left:12px;font-size:.85rem}
.answer-source{display:grid;gap:6px;margin:14px 0}.answer-source>.caption{margin:0}.answer-source .copilot-proof{max-width:100%;justify-self:start}

/* 客服解释与对客正文分开；草稿不代表已经发送。 */
.customer-reply-draft{margin:18px 0;padding:18px;background:var(--soft);border:1px solid var(--line);border-radius:10px}.customer-reply-draft h4{margin:0 0 8px;color:var(--brand)}.customer-reply-draft textarea{width:100%;min-height:160px;box-sizing:border-box;line-height:1.8;resize:vertical;margin:10px 0}.customer-reply-draft [data-reply-copy-status]{display:block;margin-top:8px}#question-reply{background:var(--soft);padding:12px 14px;border-left:3px solid var(--brand);font-size:.88rem;overflow-wrap:anywhere}#question-reply button{margin-left:8px;font-size:.85rem}@media(max-width:760px){.customer-reply-draft{padding:14px}.customer-reply-draft button{width:100%}}

/* 回复编辑、确认与历史保持同一品牌和触控规范。 */
.reply-version-status{color:var(--brand);font-weight:600}.reply-editor-actions{display:flex;flex-wrap:wrap;gap:8px}.reply-editor-actions button{min-height:44px}.reply-editor-confirmer{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin:12px 0;font-size:.85rem}.reply-editor-confirmer input{max-width:280px}.reply-editor-history{margin-top:14px;border-top:1px solid var(--line);padding-top:12px}.reply-editor-history summary{cursor:pointer;font-size:.85rem}.reply-editor-history>button{margin:10px 0;font-size:.8rem}.reply-editor-history details{margin:10px 0}.reply-editor-history blockquote{white-space:pre-wrap;overflow-wrap:anywhere;padding:12px;margin:10px 0;background:var(--surface);border-left:3px solid var(--line);font-size:.88rem}@media(max-width:760px){.reply-editor-actions{display:grid;grid-template-columns:1fr}.reply-editor-confirmer{display:block}.reply-editor-confirmer input{max-width:none;margin-top:6px}}
.reply-preview{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.9;font-size:1rem;margin:12px 0 14px;color:inherit;user-select:text}
.reply-reading-actions{display:flex;flex-wrap:wrap;gap:8px}.reply-reading-actions button{min-height:44px}
.reply-editing{margin-top:12px;padding-top:10px;border-top:1px solid var(--line)}.reply-editing>summary{cursor:pointer;min-height:44px;padding:10px 0;color:var(--brand);font-size:.875rem}.reply-editing>label{display:block;margin-top:12px;font-size:.875rem}
.customer-reply-draft [data-reply-status]:empty{display:none}