.ticket-lookup{margin:16px 0 22px}.ticket-lookup label{font-size:.85rem}.ticket-lookup-row{display:grid;grid-template-columns:1fr auto;gap:8px;margin-top:8px}.ticket-lookup-row input{min-width:0;width:100%;grid-column:1/-1}.ticket-lookup-row button{white-space:nowrap;padding:10px 13px}.ticket-lookup .caption{margin:8px 0}
.case-run-tools{display:flex;align-items:start;gap:10px;flex-wrap:wrap;margin:0;font-size:.8rem}.case-run-tools>button{font-size:.8rem;min-height:36px;padding:6px 10px}.case-run-tools .audit-restart{min-width:170px;flex:none;padding:7px 0}.case-run-tools .audit-restart[open]{min-width:280px;max-width:100%}.audit-restart{flex:1;min-width:240px}.audit-restart[open]{flex-basis:100%}.audit-restart .audit-launch{margin-top:14px;border-top:0;padding:0}.audit-launch .caption{max-width:65ch}.audit-restart summary{cursor:pointer;color:var(--green);text-underline-offset:4px}.audit-restart summary:hover{text-decoration:underline}
#comparison-panel{margin:28px 0;border-top:1px solid var(--line);padding-top:24px;scroll-margin-top:90px}#comparison-panel>summary{font-size:1.05rem;font-weight:650;cursor:pointer}.comparison-fields{display:grid;grid-template-columns:1fr 1fr auto;align-items:end;gap:14px;margin:20px 0}.comparison-fields label{min-width:0}.comparison-fields select{width:100%;margin-top:7px}.comparison-grid{display:grid;grid-template-columns:1fr 1fr;gap:28px}.comparison-result{min-width:0;padding:20px 0;border-top:1px solid var(--line)}.comparison-result h3{margin:0 0 8px;font-size:1.05rem}.comparison-result h3 small{font-size:.8rem;color:var(--muted);font-weight:400}.comparison-result h4{margin:24px 0 8px;font-size:.9rem}.comparison-result p,.comparison-result li{font-size:.9rem;line-height:1.7;overflow-wrap:anywhere}.comparison-verdict{font-size:1.05rem!important;font-weight:650;color:var(--ink)}.comparison-cost{margin:20px 0;border-block:1px solid var(--line);padding:8px 0}.comparison-notices{padding:14px 18px 14px 32px;background:var(--warn-bg);color:var(--warning);font-size:.85rem;line-height:1.7}.comparison-result button{margin-top:10px}
@media(max-width:760px){.comparison-fields,.comparison-grid{grid-template-columns:1fr;gap:14px}.case-run-tools{gap:10px;margin:12px 0 0;align-items:center}.audit-restart{min-width:0}#case-header{padding-bottom:14px;margin-bottom:12px}.comparison-result{padding-top:18px}.ticket-lookup{margin:14px 0}}

/* 当前工单身份与操作同组，报告结论保留首屏。 */
.ticket-landing .app-layout{display:block}.ticket-landing #case-sidebar{display:none}.ticket-landing #workspace{max-width:1100px;padding:68px 28px 100px}.ticket-landing #ticket-panel{max-width:860px;margin:auto}.ticket-landing #ticket-source-title{font-size:clamp(1.8rem,4vw,2.8rem);letter-spacing:-.025em}.ticket-landing #close-ticket{display:none}.ticket-landing .ticket-source-panel>.caption{font-size:1rem;margin:16px 0 30px}.ticket-landing .ticket-source-form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:end}.ticket-landing .ticket-source-form>label:first-child{grid-column:1}.ticket-landing .ticket-source-form>label:first-child input{font-size:1.3rem;padding:17px 20px;margin-top:10px}.ticket-landing #ticket-source-submit{padding:18px 24px;font-size:1.05rem;grid-column:2;grid-row:1}.ticket-landing .ticket-source-form>.checkbox{grid-column:1/-1;margin:6px 0 0;font-size:.84rem}.ticket-landing .ticket-source-notice{margin-bottom:22px}.ticket-landing #ticket-source-local{display:none}.ticket-landing #ticket-source-capability{font-size:.8rem}.ticket-landing #ticket-source-job{margin-top:30px}.ticket-landing .app-status{margin-top:55px}.ticket-landing #readonly-notice{display:none}
.ticket-landing .ticket-source-form>label:not(.checkbox){max-width:none}.ticket-landing .ticket-source-notice{border:0;padding:0;margin:8px 0 16px}.ticket-landing .ticket-source-notice[data-state=ready] .ticket-source-actions{display:none}
.ticket-landing #access-panel,.ticket-landing #audit-sidebar-launcher{display:none}.ticket-landing #ticket-source-title{text-wrap:balance}.ticket-landing #ticket-source-number{font-variant-numeric:tabular-nums}.ticket-landing .ticket-demo-link{margin-top:26px}.ticket-landing .ticket-demo-link a{text-underline-offset:5px}
@media(max-width:760px){.ticket-landing #workspace{padding:38px 18px 80px}.ticket-landing .ticket-source-form{grid-template-columns:1fr}.ticket-landing #ticket-source-submit{grid-column:1;grid-row:auto;width:100%;padding:14px}.ticket-landing .ticket-source-form>label:first-child input{font-size:1.15rem}.ticket-landing .ticket-source-form>.checkbox{grid-row:3}}
#case-header{display:flex;justify-content:space-between;align-items:start;gap:16px;padding-bottom:14px;margin-bottom:12px;flex-wrap:wrap}.case-heading-main{min-width:0}.case-heading-main .caption{margin:6px 0 0;font-size:.78rem}.case-heading h1{font-size:1.55rem}.case-heading .scene-label{padding:2px 9px;border-radius:4px;background:var(--soft)}
@media(max-width:760px){#case-header{gap:10px;padding-bottom:10px;margin-bottom:4px}.case-heading-main .caption{margin-top:4px}.case-run-tools{font-size:.75rem;width:100%;justify-content:space-between}.case-run-tools .audit-restart{min-width:0}.case-run-tools .audit-restart[open]{min-width:0;width:100%}.case-run-tools>button{font-size:.75rem}}
/* 本轮问题与客户原投诉分开，窄屏保持完整行宽。 */
.audit-launch .audit-question-label{display:block;max-width:70ch;margin-top:18px}.audit-question-label textarea{display:block;width:100%;min-height:88px;margin-top:8px;resize:vertical}.case-review-question{max-width:80ch;white-space:pre-wrap;overflow-wrap:anywhere;color:var(--muted);font-size:.9rem;margin:16px 0 0}.case-review-question strong{color:var(--ink)}
#toggle-observation-actions{display:none}
@media(max-width:760px){#toggle-observation-actions{display:block;width:100%;margin:0;min-height:40px}body:not(.observation-actions-open) #action-bar>:not(#toggle-observation-actions){display:none!important}body:not(.observation-actions-open) #action-bar{padding:8px 14px}}

/* 工单查询是独立入口；品牌与表单保持同一阅读中心。 */
.ticket-landing #workspace{padding-top:clamp(48px,8vh,88px)}
.ticket-landing #ticket-panel{max-width:800px}.ticket-landing .queue-heading{justify-content:center}
.ticket-landing .ticket-entry-intro{text-align:center;margin-inline:auto;max-width:55ch;line-height:1.8}
.ticket-landing .ticket-demo-link{display:flex;align-items:center;gap:22px;flex-wrap:wrap;font-size:.9rem}
.ticket-demo-link span{font-size:.8rem;color:var(--muted)}
.ticket-landing .app-status{max-width:800px;margin-inline:auto;font-size:.76rem}
#new-ticket{white-space:nowrap}.conversation-empty{padding:12px 0}.conversation-empty p{margin:10px 0}
@media(max-width:760px){.ticket-landing .queue-heading{justify-content:flex-start}.ticket-landing .ticket-entry-intro{text-align:left}.ticket-landing .ticket-demo-link{gap:12px;margin-top:22px}.ticket-landing #workspace{padding-top:38px}}

.source-image-recovery{margin-top:24px;padding-top:20px;border-top:1px solid var(--line)}.source-image-recovery>p,.source-image-recovery-note p{max-width:70ch;font-size:.9rem;line-height:1.8}.source-image-recovery label{display:block;max-width:650px}.source-image-recovery select{margin-block:8px 14px}.source-image-recovery button{min-height:44px}.source-image-recovery-note{margin-bottom:20px;padding:18px 20px;background:var(--soft);border-radius:10px}.source-image-recovery-note strong{color:var(--brand)}.source-image-recovery-note small{color:var(--muted)}